kricky Frequently
Asked Questions

kricky requires a valid government-issued photo ID to verify your account — a National Identity Card, Passport, or Driving Licence are all accepted. You may also be asked to provide proof of your payment method, such as a screenshot of your bKash or Nagad account showing your registered mobile number. Verification is typically completed within 24 hours of document submission.

No, each player is permitted to hold only one account on kricky. Opening multiple accounts is a violation of our Terms and Conditions and may result in the closure of all associated accounts and the forfeiture of any winnings. If you have lost access to your existing account, please contact our support team at [email protected] rather than registering a new one.

You can reset your kricky password by clicking the "Forgot Password" link on the login page and entering your registered email address. A password reset link will be sent to your inbox within a few minutes. If you do not receive the email, check your spam folder or contact our support team at [email protected] for assistance.

To permanently close your kricky account, please email [email protected] with the subject line "Account Closure Request" from your registered email address. Our team will process the closure within 24 hours. Any pending withdrawals of genuine winnings will be completed before the account is closed. If you are closing your account due to gambling concerns, please consider using our self-exclusion tool instead.

Nagad deposits on kricky are processed instantly in the vast majority of cases. Once you confirm the payment in your Nagad app, funds typically appear in your kricky balance within seconds. In rare cases during peak periods, it may take up to five minutes. If a deposit has not appeared after ten minutes, please contact our support team with the Nagad transaction reference number.

The minimum withdrawal amount on kricky is ৳500. Withdrawals are processed back to the same payment method used for your deposit — bKash, Nagad, Rocket, or your bank account. Withdrawal requests are typically processed within two to four hours during business hours, though they may take up to 24 hours in exceptional cases.

kricky does not charge its own processing fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges. We recommend checking the fee schedule of your chosen payment method. Bank transfer withdrawals may incur standard interbank processing fees depending on your bank.

For security and anti-fraud reasons, kricky requires that withdrawals be made to the same payment account used for your deposit. You cannot withdraw to a different bKash number, Nagad account, or bank account than the one linked to your deposit history. If you need to update your payment method, please contact our support team at [email protected] for assistance.

kricky supports a wide range of payment methods popular in Bangladesh, including bKash, Nagad, Rocket, and Upay for mobile financial services, as well as bank transfers through Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, and Sonali Bank. Visa and Mastercard debit and credit cards are also accepted. All transactions are processed in Bangladeshi Taka (৳).

Yes, kricky is fully optimised for mobile play and works smoothly on any modern Android or iOS smartphone or tablet browser. There is no app download required — simply open kricky in your mobile browser, log in, and all games including slots, live casino, and cricket betting are available with the same full functionality as the desktop version.

All games on kricky use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe — are independently audited for fairness. Live casino games are streamed in real time from professional studios with certified dealing equipment.

The RTP on kricky slot games varies by title and provider, but most games fall within the 94%–97% RTP range. RTP is a long-term statistical measure indicating the percentage of total wagered money a game is expected to return to players over a large number of spins — it is not a guarantee of winnings in any individual session. Each game's RTP is listed in its information panel within the game.

kricky's live casino section — powered by Evolution Gaming and Ezugi — features real-time streamed games including Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Live Andar Bahar, and a variety of game shows. All tables are staffed by professional dealers and operate 24 hours a day, with table limits to suit both casual players and high-stakes VIP participants.

Wagering requirements specify how many times you must bet the bonus amount before you can withdraw any winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before a withdrawal is permitted. On kricky, the specific wagering multiplier and eligible games are listed in the full terms of each individual promotion.

Yes, bonus funds on kricky are subject to expiry. Each promotion carries its own validity period — typically 7 to 30 days — within which the wagering requirements must be completed. If the requirements are not met before the expiry date, the remaining bonus balance and any associated winnings are forfeited. Always check the terms of each promotion for the exact expiry timeline.

kricky rewards its most active players through an ongoing loyalty programme. As you play, you accumulate loyalty points that can be exchanged for bonus credits or other rewards. High-volume players may also be invited to the kricky VIP programme, which offers enhanced withdrawal limits, dedicated account management, and exclusive promotions. Full details are available in the promotions section after login.

Whether bonus funds can be used on cricket betting at kricky depends on the specific terms of each promotion. Some bonuses are valid across all product verticals including sports betting, while others are restricted to casino games or slots only. The eligible game categories for any active bonus are clearly listed in that promotion's terms and conditions. Sports-specific bonuses covering BPL and IPL markets are also available periodically.

kricky operates as an online gaming and sports betting platform serving the Bangladesh market. We strongly encourage all players to be aware of and comply with their local laws regarding online gambling. kricky takes its responsibility seriously by enforcing strict age verification, maintaining fair play certification, and promoting responsible gaming. We do not fabricate or claim specific local regulatory licenses.

You must be at least 18 years old to register and play on kricky. This is a strict, non-negotiable requirement. All players are required to confirm their age during registration, and kricky conducts KYC (Know Your Customer) verification to independently confirm the age of all players before real-money play is permitted. Any account found to belong to a minor will be closed immediately.

kricky offers flexible self-exclusion periods of 6 months, 1 year, 3 years, or permanent closure for players who feel they need a firm break from gambling. Once self-exclusion is activated, your account is immediately suspended and cannot be reinstated early under any circumstances. You can request self-exclusion via your account settings or by emailing [email protected] with the subject line "Self-Exclusion Request".

You can set daily, weekly, or monthly deposit limits on kricky directly from the Responsible Gaming section of your account settings. Once a limit is applied, it takes effect immediately and no additional deposits beyond that amount will be accepted within the chosen period. Any request to increase an existing limit is subject to a mandatory 7-day cooling-off period before the increase can take effect.

kricky's English-speaking customer support team is available 24 hours a day, 7 days a week. You can reach the team by email at [email protected]. For responsible gaming matters such as deposit limits, time-outs, or self-exclusion requests, please include a clear subject line so your query is prioritised by our welfare-trained staff. All enquiries are handled in English and responded to promptly in Bangladesh Standard Time (UTC+6).