Responsible Gaming
at kricky

01 Age Restriction & Verification

kricky operates exclusively for adults. You must be at least 18 years of age to register an account, make a deposit, or place any wager on our platform. This rule is non-negotiable and applies to every player across Bangladesh, regardless of the game type — whether cricket betting, live casino, slots, or any other category.

During the account registration process, you are required to confirm that you are 18 or older. However, we do not rely on self-declaration alone. Our KYC (Know Your Customer) verification process requires all players to submit a valid government-issued identity document — such as a National Identity Card, Passport, or Driving Licence — which includes a date of birth that we independently verify before permitting real-money play.

If our verification team has any reason to suspect that an account holder may be under 18, the account is suspended pending further documentation. Any funds deposited by a player found to be underage will be returned and the account permanently closed. We take underage gambling seriously and have zero tolerance for any attempt to circumvent our age controls.

02 Recognising Problem Gambling

Gambling becomes a problem when it stops being entertainment and starts negatively affecting a person's finances, mental health, work performance, or relationships. Problem gambling can develop gradually, and many people do not recognise the warning signs until the impact is already significant. At kricky, we want every player to be aware of these signs so they can seek help early.

Common Warning Signs

The following behaviours may indicate that gambling is becoming harmful. If you recognise several of these in yourself or in someone close to you, we encourage you to reach out for support immediately.

Recognising these signs in yourself is a courageous first step. You do not need to reach a crisis point before seeking support. Our team is here to help you put protective measures in place at any stage — whether that is setting a deposit limit, taking a time-out, or initiating self-exclusion.

03 Responsible Gaming Tools

kricky provides a comprehensive set of player protection tools that you can access directly from your account settings at any time. These tools are free to use, take effect without delay (for restrictions), and are designed to give you meaningful control over how you engage with the platform.

04 Deposit & Spending Limits

One of the most effective ways to stay in control of your gambling expenditure is to set a firm deposit limit before you begin playing. kricky makes it straightforward to set and manage these limits from your account settings page at any time.

How Deposit Limits Work

You can set a deposit limit covering any of three time periods — daily, weekly, or monthly. Once your chosen limit is reached, no additional deposits will be accepted by the platform until the corresponding period resets. The limit applies to all payment methods combined, including bKash, Nagad, Rocket, and any supported bank transfer channel.

Setting Your Limits — Step by Step

05 Self-Exclusion & Account Closure

Self-exclusion is the most comprehensive player protection tool available on kricky. It is designed for players who feel that a temporary break is not sufficient and that they need a firm, enforced period away from the platform to address a gambling problem. kricky treats all self-exclusion requests with the utmost seriousness and implements them without delay.

Self-Exclusion Periods

When you request self-exclusion, you may select from the following minimum periods:

• 6 months — the minimum self-exclusion period available at kricky
• 1 year
• 3 years
• Permanent closure — your account is closed permanently and cannot be reopened

What Happens During Self-Exclusion

Once self-exclusion is activated, your kricky account is immediately suspended. You will not be able to log in, make deposits, or place wagers for the entire duration of your exclusion period. All pending withdrawals of genuine winnings will be processed and returned to you. All marketing and promotional emails are permanently stopped for the duration of the exclusion. If you attempt to open a new account during your self-exclusion period, that account will also be closed upon detection.

How to Request Self-Exclusion

You can initiate self-exclusion in two ways. The first is via your Account Settings under the Responsible Gaming tab, where you can select your desired exclusion period and confirm the request. The second — and equally valid — method is to contact our support team directly at [email protected] with the subject line "Self-Exclusion Request", stating the period you wish to be excluded for. Our team will action your request within one hour of receipt, 24 hours a day, 7 days a week.

06 Support Resources & Getting Help

If you feel that gambling is having a negative impact on your life, please know that you are not alone and that help is available. Speaking to someone — whether that is a member of the kricky support team, a friend, or a professional counsellor — is always the right first step.

kricky Support Team

Our support team is available 24 hours a day, 7 days a week, and includes staff trained specifically in responsible gaming principles. They can help you activate any protective tool on your account, discuss your concerns confidentially, escalate your case to a senior welfare officer if needed, and provide information about external support organisations. You can reach the team by email at [email protected] at any time.

Talking to Someone You Trust

Sometimes the most powerful step is talking honestly with a family member, close friend, or colleague about what you are experiencing. Gambling problems are often accompanied by feelings of shame or isolation, and sharing the burden with someone you trust can provide both emotional relief and practical accountability. If you are concerned about a friend or family member's gambling behaviour, our support team can also provide guidance on how to approach that conversation constructively.

External Support Organisations

While kricky operates as an English-language platform targeting Bangladesh, we recognise that professional support services for problem gambling are still developing in the region. We encourage players to seek guidance from mental health professionals, community health centres, or hospital outpatient departments if they feel their gambling is beyond their control. International resources such as Gamblers Anonymous also offer online community support in English that may be accessible to Bangladesh-based players.

07 Protecting Vulnerable Players

Beyond the player protection tools available to all users, kricky maintains internal monitoring systems that flag accounts exhibiting behavioural patterns associated with problem gambling. These patterns include sudden large increases in deposit frequency or amounts, extended uninterrupted session lengths, a pattern of chasing losses, and frequent deposits immediately after withdrawals. When our systems or support staff identify these patterns, a responsible gaming intervention may be initiated.

Proactive Welfare Interventions

A welfare intervention may take several forms depending on the severity of the concern identified. At the lowest level, a player may receive a responsible gaming reminder notification within their gaming session, or a welfare check email from our support team. At a more significant level, a member of our team may reach out directly by email to check in and offer assistance activating protective tools. In cases where the concern is serious, kricky reserves the right to apply a temporary deposit restriction or account suspension pending a welfare conversation with the player.

Player Privacy During Welfare Reviews

All welfare interventions are handled with strict confidentiality. Information relating to a player's responsible gaming status is accessible only to authorised welfare staff and is not shared with other teams or third parties except where required by law. Players who are subject to a welfare review are informed of the reason and are given a clear pathway to resolve the review or to access further support.

Responsible Use of Bonuses

kricky does not use bonus offers as a mechanism to encourage players who have shown signs of problem gambling to continue playing. Players who are subject to active deposit limits, time-out periods, or self-exclusion will not receive promotional bonus communications. If you believe you have received a promotional communication in error during a period of self-exclusion or time-out, please contact [email protected] immediately so the issue can be corrected.

08 Contacting kricky Support

If you need immediate help with any responsible gaming matter — whether activating a limit, requesting a time-out, initiating self-exclusion, or simply talking to someone about your gambling — please contact our support team. We are here around the clock and every query is treated with care and confidentiality.

For responsible gaming requests, please use the following contact details and include a clear subject line so your message is prioritised by our welfare-trained staff:

• Deposit / Loss / Session Limits: Email subject line — "Set Account Limit"
• Time-Out Request: Email subject line — "Time-Out Request"
• Self-Exclusion: Email subject line — "Self-Exclusion Request"
• General Welfare Enquiry: Email subject line — "Responsible Gaming Enquiry"

All responsible gaming requests received by email are actioned within one hour of receipt, 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (UTC+6). You will receive a confirmation email once your requested protection measure has been applied to your account.